1. Introduction

At Clear Chain Desk, we strive to ensure that our customers are satisfied with the educational resources, research materials, and services we provide. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website at clearchaindesk.com.

By purchasing any products or services from Clear Chain Desk, you agree to the terms and conditions set forth in this Refund Policy.

2. Digital Products and Educational Materials

2.1 Research Papers and Digital Downloads

Due to the nature of digital products, all sales of downloadable research papers, reports, and educational materials are final once the content has been accessed or downloaded. We do not offer refunds for digital downloads unless:

• The downloaded file is corrupted and cannot be opened or accessed properly
• The content delivered is materially different from what was described at the time of purchase
• You were unable to access the content due to technical issues on our end

If you encounter any of the above issues, please contact us within 7 days of purchase with details of the problem to request a refund.

2.2 Premium Content Subscriptions

For monthly or annual subscriptions to our premium content:

• You may cancel your subscription at any time through your account settings or by contacting us
• Cancellation will stop future billing but will not generate a refund for the current billing period
• You will continue to have access to the subscription content until the end of your current billing period
• If you cancel within 14 days of initial subscription (for annual plans only), you may request a prorated refund for the unused portion

3. Online Courses and Educational Programs

For structured online courses or educational programs offered through our platform:

• You may request a full refund within 14 days of purchase if you have not accessed more than 20% of the course content
• After 14 days, or if you have accessed more than 20% of the course content, no refunds will be provided
• For multi-module courses, once you have started a module beyond the introductory content, that module is considered accessed
• Technical issues that prevent access to course content should be reported immediately and may qualify for an extension or refund at our discretion

To request a refund for a course, please contact us with your order number and reason for the refund request.

4. Consulting Services and Custom Research

For consulting services, custom research projects, or personalized advisory services:

• Deposits or initial payments for custom work are non-refundable once work has commenced
• If a project is canceled before work begins, a full refund will be provided
• For ongoing consulting arrangements, unused prepaid hours may be refunded at our discretion
• If we are unable to deliver the agreed-upon services within the specified timeframe, you may be entitled to a full or partial refund

5. Events and Webinars

5.1 Live Events and Webinars

For registration fees paid for live events, workshops, or webinars:

• Full refunds are available up to 14 days before the scheduled event
• 50% refunds are available between 14 days and 7 days before the event
• No refunds are available within 7 days of the event
• If we cancel or reschedule an event, you will be offered either a full refund or the option to transfer your registration to the rescheduled date

5.2 Recorded Events

Purchases of recorded event content follow the same policy as digital downloads (see section 2.1).

6. Merchandise

For physical merchandise or promotional items:

• Returns are accepted within 30 days of receipt if items are in new, unused condition with original packaging
• Customer is responsible for return shipping costs unless the item is defective or was shipped in error
• Refunds will be processed within 14 business days of receiving the returned item
• For defective items, please contact us with photos of the defect within 7 days of receipt

7. How to Request a Refund

To request a refund, please contact our customer service team:

• By email: support@clearchaindesk.com
• By phone: +444875728186
• Through our contact form on the website

Please include the following information in your refund request:

• Your full name and email address used for the purchase
• Order or transaction number
• Date of purchase
• Product or service purchased
• Reason for requesting a refund
• Any relevant supporting documentation

8. Processing of Refunds

Approved refunds will be processed as follows:

• Refunds will be issued using the original payment method when possible
• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 7-14 business days to process
• In some cases, we may issue refunds as store credit or through alternative payment methods if the original payment method cannot be refunded

9. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of:

• Technical issues preventing access to purchased content
• Illness or emergency preventing participation in a time-sensitive event
• Demonstrable dissatisfaction with the quality of a product or service

We may, at our sole discretion, offer exceptions to this policy. Please contact our customer service team to discuss your specific situation.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: info@clearchaindesk.com
• By phone: +444875728186
• By mail: 5 New Street Square, London EC4A 3TW, United Kingdom